A dutiful government puts business and citizens first. Improving service provision to business and citizens is the primary objective of the National Implementation Programme known as the i-NUP. The i-NUP is a joint priorities programme of municipal governments, provincial governments, water boards and central government. It presents a list of eightteen i-NUP building blocks. These facilities together form the basic infrastructure for the realisation of eGovernment. The i-NUP not only wishes to give priority to these facilities, but also aims to enhance its control of the realisation process. These basic facilities have been particularly selected because they represent the minimum prerequisites for adequate electronic communication between Government and the general public.
Download Factsheet about NUP (PDF, 132 Kb)
Download Brochure about NUP (PDF, 1.36 Mb)
Download the best practices of the example projects:
- Digital service for environmental and water permits (PDF, 308 Kb)
- Digital work and income client file (PDF, 314 Kb)
- Single contact point for school absenteeism and dropout (PDF, 319 Kb)
- Online public health care and social security services for chronically ill, disabled and elderly people (PDF, 313 Kb)
- Services desk (PDF, 307 Kb)
Film e-Government in practice
The film entitled "e-Government in practice" takes a brief look at our changing society. Citizens and businesses alike are increasingly coming to expect that anything can be arranged with the aid of internet. In the film we see one businessman explaining how he applied for a permit via the local authority's digital portal. We also hear what shoppers have to say about their digital contacts with the government and public sector organisations. They all agree: it would be hard to imagine daily life these days without internet. Not only must the government not lag behind, it must actually lead the way. The film shows clearly how hard the government is working towards that goal, with many programmes that contribute to improving services. The sheer number of programmes is in fact so great that priorities have had to be set via the National Services and e-Government Implementation Programme, NUP for short. i-NUP goes further than simply developing new programmes and applications; they also have to be put into practice by the municipal and provincial authorities, the water boards and other implementing agencies. Intensive fine-tuning and extensive collaboration is called for if this is to be successful. It is an enormous undertaking, involving literally hundreds of different parties. But we have no choice, for it is what our citizens and businesses demand of us!